Benefits:

Staff and managers gain insights into the value of undertaking quality improvement initiatives – More effective care and support for the Person, increased satisfaction with the service, fewer concerns and complaints, enhanced reputation of the provider organisation, better recruitment and retention of quality leaders and staff.

Participants: managers, care home owners and lead staff in all care settings

Course aims: To help participants explore the issues and approaches that promote or hinder quality improvement as a whole organisation responsibility.

Learning outcomes: participants will be able to:

1. Outline the characteristics of an organisation committed to quality improvement

2. Identify organisational issues that can affect the achievement and
maintenance of quality improvement and how they relate to their own experience.

3. Identify diagnostic and problem solving approaches that help to determine appropriate implementation strategies for quality improvement.

4. Envisage and describe quality improvement organisation and roles to enable participants to consider them in the light of their own organisations.

5. Identify achievable goals for quality improvement in your own organisation

360 Forward courses and the Qualifications and Credit Framework (QCF): a perfect fit. Intermediate courses are designed to be responsive to employers and individual staff needs. In line with the QCF each course contains learning outcomes and assessment criteria.