Benefits:

Managers can use the action planning tool to lead their teams through change and track quality improvement as a method of achieving.

Managers will be able to use the Action Planning tool as a continuous quality improvement through review and decision making for further actions.

Staff learn to involve the person and relatives and the person benefits from improvements that they have helped design.

Participants: Operational managers, practice leaders, department heads – anyone with responsibility for the work of others in delivering person centred care and support to older people.

Assessment Criteria: Managers can produce an action plan using the action planning model to help them make a quality improvement.

Learning outcomes: participants will be able to:

1. Devise a prioritised action plan based on objectives derived from 360 SF assessment findings

2. Ascertain issues and solutions in delivering identified improvement outcomes

3. Identify tasks, people, resources/support, timelines for events, progress monitoring and reporting.

4. Identify the main tasks in reviewing end results of a Q.I project.

5. Identify a learning need and agree an action plan with a timescale for completion

360 Forward courses and the Qualifications and Credit Framework (QCF): a perfect fit. Intermediate courses are designed to be responsive to employers and individual staff needs. In line with the QCF each course contains learning outcomes and assessment criteria.