Benefits:

Managers and staff can enable individuals and groups to develop and use best practice in providing care and support to the person, their relatives and fellow colleagues. The can work positively with people to overcome barriers to learning and using new skills.

Participants: care staff, professional staff, team leaders, operational managers, trainers, activities co-ordinators providing care for older people

Learning outcomes: participants will be able to:

1. Identify the role and main functions of the facilitator of working groups

2. Outline different styles of facilitation and how they promote or deter learning and task achievement

3. Describe the facilitation skills explored and practiced on the course and how they promote quality improvement

4. Describe the group dynamics the facilitator may encounter and the skills required to help groups achieve their objectives.

5. Using examples identify steps in planning, structuring and organising learning on-the-job.

6. Identify a learning need and agree an action plan with a timescale for completion