Benefits:

Staff learn communication skills that build positive relationships between and among the Person, their relatives and the staff – the necessary basis for person centred care.

Learning outcomes: participants will be able to:

1. Identify what interpersonal communication between people entails

2. Identify barriers to good interpersonal communication between people

3. Distinguish between everyday conversation and the art of listening to and hearing another person

4. Describe the communication skills practiced on the course that promote person centred care and support and those that prevent it.

5. Outline communication skills practiced on the course that enable person centred listening and responding to people experiencing dementia.

6. Identify myths and stereotypes that undermine positive relationship building with older people

7. Identify a learning need and agree an action plan with a timescale for completion